Refund & Cancellation Policy

1. Full refund within 7 days

If you are not happy with CouponStack, email support@couponstack.website within 7 days of a payment and we will refund that payment in full. No reason is required, but your feedback helps us improve.

Please send the email from your store’s administrator email address, or include your store address and the Razorpay payment ID from your receipt.

2. After 7 days

After 7 days, payments are not refundable, except:

• if you were charged twice or by mistake;
• if CouponStack could not work on your store because of a fault on our side that we could not fix within a reasonable time; or
• if we stop offering CouponStack, in which case we refund the unused part of your paid period.

3. How refunds are paid

• We confirm or answer every refund request within 2 business days.
• Refunds go back to the original payment method through Razorpay. They usually reach your account within 5 to 7 business days of approval, depending on your bank.
• Refunds are made in the currency you paid in. We refund the full amount we received; any exchange-rate difference or fee charged by your own bank is outside our control.

4. What happens to your licence

When a payment is refunded, the time it added is removed from your licence. If no paid time is left, CouponStack’s offers pause for shoppers. Your coupons, settings and past orders are kept.

5. Cancellation

CouponStack never renews automatically, so there is no subscription to cancel. When your paid period ends, you simply decide whether to pay again. To stop using CouponStack straight away, deactivate and delete the plugin in WordPress.

6. Chargebacks

Please contact us before raising a dispute with your bank; we will refund eligible payments faster than a chargeback. A licence linked to a disputed payment is paused while the dispute is open.